{"id":90,"date":"2026-07-31T09:24:13","date_gmt":"2026-07-31T09:24:13","guid":{"rendered":"https:\/\/highlandvault.com\/ie\/?page_id=90"},"modified":"2026-08-13T09:37:15","modified_gmt":"2026-08-13T09:37:15","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/highlandvault.com\/ie\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"90\" class=\"elementor elementor-90\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9257772 e-flex e-con-boxed e-con e-parent\" data-id=\"9257772\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f0b3dc elementor-widget elementor-widget-text-editor\" data-id=\"9f0b3dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"privacy-policy\"><h2>Privacy Policy \u2014 Highland Vault Ireland<\/h2><p><strong>Effective Date:<\/strong> August 2025<br \/><strong>Version:<\/strong> 1.0<br \/><strong>Controller:<\/strong> TVI Fife Limited, trading as Highland Vault<\/p><hr \/><h2>1. Who We Are<\/h2><p>Highland Vault is a trading name of <strong>TVI Fife Limited<\/strong>,<br \/>a company registered in Scotland under company number<br \/><strong>SC844459<\/strong>, with its registered office at:<\/p><p><strong>3 Castle Street<\/strong><br \/><strong>Carnegie Campus<\/strong><br \/><strong>Dunfermline<\/strong><br \/><strong>Scotland<\/strong><br \/><strong>KY11 8PB<\/strong><\/p><p>We are the data controller for the personal information described in<br \/>this policy. This means that we decide what information is collected,<br \/>how it is used, and how it is handled.<\/p><p>You can contact us about anything relating to this Privacy Policy at:<\/p><p><strong>Email:<\/strong><br \/><a href=\"mailto:info@highlandvault.com\">info@highlandvault.com<\/a><\/p><p><strong>Data Protection Officer:<\/strong><br \/>The Promoter can be contacted at <a href=\"mailto:info@highlandvault.com\">info@highlandvault.com<\/a> for data protection matters.<\/p><hr \/><h2>2. Our EU Representative<\/h2><p>Because we are established in the United Kingdom and offer our<br \/>competitions to people in the Republic of Ireland, we have appointed<br \/>a representative in the European Union under Article 27 of the GDPR.<\/p><p>You may contact our EU representative on any matter relating to how<br \/>we handle your personal information:<\/p><p><strong>EU Representative:<\/strong><br \/>For matters relating to this Privacy Policy, you may contact TVI Fife Limited directly at <a href=\"mailto:info@highlandvault.com\">info@highlandvault.com<\/a>.<\/p><p>Contacting our representative does not replace your right to contact<br \/>us directly, or to complain to the Data Protection Commission.<\/p><hr \/><h2>3. Information We Collect<\/h2><h3>3.1 Account and Identity Information<\/h3><p>We may collect:<\/p><ul><li>Your name, email address, postal address, telephone number and date<br \/>of birth.<\/li><li>Your username, password (stored in encrypted form) and account settings.<\/li><li>Where we need to verify you before accepting an entry or releasing<br \/>a prize: a copy of photo identification, proof of address, and<br \/>proof of age.<\/li><\/ul><h3>3.2 Competition Entries<\/h3><p>We may collect:<\/p><ul><li>Which competitions you entered, how many entries you hold, your<br \/>entry numbers, and your answers to competition questions.<\/li><li>Whether the entry was paid or made through the free entry route.<\/li><li>Draw results and, where you win, records relating to prize<br \/>verification and delivery.<\/li><\/ul><h3>3.3 Payments and Account Credit<\/h3><p>We may collect:<\/p><ul><li>Transaction records, including amount, date, currency and the<br \/>outcome of the payment.<\/li><li>Account credit and promotional credit balances and movements,<br \/>discount codes used, and referral activity.<\/li><li>We do not store your full card number. Card details are entered<br \/>directly with our payment provider.<\/li><\/ul><h3>3.4 Contact With Us<\/h3><p>We may collect:<\/p><ul><li>Messages you send us by email, live chat, WhatsApp or social media,<br \/>and our replies.<\/li><li>Notes we make when handling a query, complaint or account<br \/>restriction request.<\/li><\/ul><h3>3.5 Responsible Participation<\/h3><p>We may collect:<\/p><ul><li>Any restriction you set on your own account, when you set it,<br \/>and when it is lifted.<\/li><li>Where you tell us you are spending more than you intended, a record<br \/>of that and of the action we took.<\/li><\/ul><h3>3.6 Technical and Usage Information<\/h3><p>We may collect:<\/p><ul><li>IP address, device type, browser, operating system and general<br \/>location derived from your IP address.<\/li><li>Pages you visited, what you clicked, and how you arrived at the Website.<\/li><li>Cookie and similar identifiers \u2014 see Section 7.<\/li><\/ul><hr \/><h2>4. Where We Get Your Information From<\/h2><p>Most of the information we hold comes directly from you \u2014 when you<br \/>register, enter a competition, enter by post, make a payment, or<br \/>contact us.<\/p><p>We may also receive some information from others, including:<\/p><ul><li>Our payment provider, which tells us whether a payment succeeded<br \/>or failed and may provide limited card details such as the last<br \/>four digits and card type.<\/li><li>Our website and analytics tools, which generate technical<br \/>information about your visit.<\/li><li>Social media platforms, where you interact with us and the platform<br \/>makes information available to us.<\/li><li>Identity or age verification providers, where we carry out identity<br \/>or age checks.<\/li><\/ul><hr \/><h2>5. Why We Use Your Information and Our Legal Basis<\/h2><p>We only use your personal information where the law allows us to.<br \/>In most cases, this is because we need it to provide the service you<br \/>have asked for, because we have a legitimate interest in running our<br \/>business responsibly, because we have a legal obligation, or because<br \/>you have given consent.<\/p><div style=\"overflow-x: auto;\"><table><thead><tr><th><strong>What We Use It For<\/strong><\/th><th><strong>Information Used<\/strong><\/th><th><strong>Legal Basis<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Creating and running your account<\/td><td>Account and identity<\/td><td>Performance of a contract with you<\/td><\/tr><tr><td>Processing entries, allocating entry numbers and running draws<\/td><td>Account, entries, payments<\/td><td>Performance of a contract with you<\/td><\/tr><tr><td>Taking payment and managing account credit<\/td><td>Payments, account<\/td><td>Performance of a contract with you<\/td><\/tr><tr><td>Contacting winners, verifying them and delivering prizes<\/td><td>Account, identity, entries<\/td><td>Performance of a contract with you<\/td><\/tr><tr><td>Checking that entrants are 18 or over and resident in an<br \/>eligible territory<\/td><td>Identity, technical<\/td><td>Legal obligation, and our legitimate interest in operating<br \/>competitions lawfully<\/td><\/tr><tr><td>Preventing and investigating fraud, duplicate accounts and<br \/>abuse of entry limits<\/td><td>Account, entries, payments, technical<\/td><td>Our legitimate interest in protecting the integrity of our<br \/>competitions and other entrants<\/td><\/tr><tr><td>Handling questions, complaints and support requests<\/td><td>Contact records, account<\/td><td>Performance of a contract with you, and our legitimate<br \/>interest in providing good support<\/td><\/tr><tr><td>Operating account restrictions and responding where you tell<br \/>us you are spending more than intended<\/td><td>Responsible participation, account<\/td><td>Our legitimate interest in protecting our customers<\/td><\/tr><tr><td>Publishing limited winner details so entrants can see that<br \/>prizes are genuinely awarded<\/td><td>First name, county or town, winning entry number<\/td><td>Our legitimate interest in demonstrating that our draws are<br \/>conducted fairly<\/td><\/tr><tr><td>Sending marketing by email or SMS<\/td><td>Contact details, entry history<\/td><td>Your consent, or the soft opt-in for existing customers<br \/>where permitted<\/td><\/tr><tr><td>Analytics and improving how the Website works<\/td><td>Technical and usage information<\/td><td>Your consent, given through the cookie banner<\/td><\/tr><tr><td>Keeping accounting, tax and business records<\/td><td>Payments, entries<\/td><td>Legal obligation<\/td><\/tr><tr><td>Establishing, exercising or defending legal claims<\/td><td>Any of the above, as relevant<\/td><td>Our legitimate interest in protecting our legal position<\/td><\/tr><\/tbody><\/table><\/div><p>Where we rely on legitimate interests, we have considered whether<br \/>those interests are outweighed by your rights and freedoms.<\/p><p>You can ask us for more detail on that assessment, and you can object<br \/>\u2014 see Section 11.<\/p><hr \/><h2>6. Marketing<\/h2><p>We may send you information about upcoming competitions, prizes and<br \/>offers by email or SMS where you have agreed to receive it, or where<br \/>you have entered a competition with us and we are permitted to contact<br \/>you about similar competitions.<\/p><p>You can stop marketing at any time by:<\/p><ul><li>Using the unsubscribe link in an email;<\/li><li>Replying <strong>STOP<\/strong> to an SMS;<\/li><li>Changing your marketing preferences in your account; or<\/li><li>Contacting us by email.<\/li><\/ul><p>We will action your request promptly and keep a record of your objection<br \/>so that we do not contact you again by mistake.<\/p><p>Opting out of marketing does not stop service messages that we need<br \/>to send you about your account, an entry, a competition or a prize.<\/p><p><strong>We do not sell your personal information to third parties.<\/strong><\/p><hr \/><h2>7. Cookies and Similar Technologies<\/h2><p>We use cookies and similar technologies to:<\/p><ul><li>Keep you logged in;<\/li><li>Remember what is in your basket;<\/li><li>Understand how the Website is used; and<\/li><li>Measure our advertising.<\/li><\/ul><p>Cookies that are strictly necessary for the Website to work are set<br \/>automatically.<\/p><p>All other cookies \u2014 including analytics and advertising cookies \u2014<br \/>are only set if you agree through our cookie banner.<\/p><p>You can change or withdraw your choice at any time using:<\/p><p><strong>the cookie settings control available on the Website<\/strong><\/p><p>Full details of the cookies we use are available in our:<\/p><p><strong>the Highland Vault Cookie Policy available on the Website<\/strong><\/p><hr \/><h2>8. Who We Share Your Information With<\/h2><p>We share personal information only where it is necessary, and only<br \/>with organisations that are required to protect it and to use it<br \/>solely for the purposes for which we provide it.<\/p><div style=\"overflow-x: auto;\"><table><thead><tr><th><strong>Who<\/strong><\/th><th><strong>Why<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Website hosting and IT providers<\/td><td>Running and securing the Website and our systems<\/td><\/tr><tr><td>Payment provider<br \/><strong>Nochex<\/strong><\/td><td>Taking payments and preventing payment fraud<\/td><\/tr><tr><td>Email and SMS provider<\/td><td>Sending marketing and service messages<\/td><\/tr><tr><td>Customer support and messaging tools<br \/><strong>Customer support and messaging tools, including WhatsApp where used<\/strong><\/td><td>Handling customer queries<\/td><\/tr><tr><td>AI providers used in support or analytics tools<\/td><td>Helping us answer support queries and understand our business<\/td><\/tr><tr><td>Delivery and fulfilment partners<\/td><td>Delivering prizes, including age-verified delivery of alcohol<\/td><\/tr><tr><td>Identity and age verification providers<\/td><td>Confirming that you are 18 or over and are who you say you are<\/td><\/tr><tr><td>Professional advisers<\/td><td>Accounting, audit, insurance and legal advice<\/td><\/tr><tr><td>Regulators, law enforcement and courts<\/td><td>Where we are legally required to disclose information, or need<br \/>to establish or defend legal claims<\/td><\/tr><\/tbody><\/table><\/div><p>If our business is sold or reorganised, personal information may be<br \/>transferred as part of that transaction. Where required, you will be<br \/>informed before this happens.<\/p><hr \/><h2>9. Sending Information Outside the EEA<\/h2><p>We are based in the United Kingdom, so your information may be<br \/>transferred from Ireland to the UK and stored and processed there.<\/p><p>On 19 December 2025, the European Commission renewed its decision<br \/>that the United Kingdom provides an adequate level of protection for<br \/>personal data. That decision runs until 27 December 2031 and means<br \/>no additional safeguard is needed for these transfers.<\/p><p>Some of the providers listed in Section 8 may process information<br \/>outside the EEA and the UK.<\/p><p>Where they do, we rely on either an adequacy decision covering that<br \/>country or standard contractual clauses approved by the European<br \/>Commission, together with any additional measures the transfer requires.<\/p><p>You can ask us for a copy of the safeguards we rely on for any<br \/>particular transfer.<\/p><hr \/><h2>10. How Long We Keep Your Information<\/h2><p>We keep personal information only for as long as we need it. Once it<br \/>is no longer required, we will delete it or anonymise it.<\/p><div style=\"overflow-x: auto;\"><table><thead><tr><th><strong>What<\/strong><\/th><th><strong>How Long<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Account information<\/td><td><strong>12 months after account closure<\/strong><\/td><\/tr><tr><td>Entry, draw and winner records<\/td><td><strong>6 years from the end of the competition<\/strong><\/td><\/tr><tr><td>Payment and accounting records<\/td><td><strong>6 years<\/strong><\/td><\/tr><tr><td>Identity and age verification documents<\/td><td><strong>Within 30 days after verification<\/strong><\/td><\/tr><tr><td>Postal free entries<\/td><td><strong>90 days after the relevant draw<\/strong><\/td><\/tr><tr><td>Support messages, live chat and WhatsApp conversations<\/td><td><strong>24 months from the last message<\/strong><\/td><\/tr><tr><td>Account restriction records<\/td><td>For as long as the restriction is in place, and afterwards<br \/>as necessary to honour and evidence it<\/td><\/tr><tr><td>Marketing opt-outs<\/td><td>Kept indefinitely, so that we do not contact you again in error<\/td><\/tr><tr><td>Website and analytics data<\/td><td><strong>14 months<\/strong><\/td><\/tr><\/tbody><\/table><\/div><p>Where a dispute, investigation or legal claim is ongoing, we may keep<br \/>relevant information until it is resolved.<\/p><hr \/><h2>11. Your Rights<\/h2><p>Under the GDPR, you have the following rights. Some of these rights<br \/>apply only in certain circumstances, and we will explain if a right<br \/>does not apply to your request.<\/p><h3>Access<\/h3><p>You can ask for a copy of the personal information we hold about you.<\/p><h3>Rectification<\/h3><p>You can ask us to correct inaccurate information or complete incomplete<br \/>information.<\/p><h3>Erasure<\/h3><p>You can ask us to delete your information where we no longer have a<br \/>good reason to keep it.<\/p><h3>Restriction<\/h3><p>You can ask us to pause our use of your information while a concern<br \/>is being resolved.<\/p><h3>Objection<\/h3><p>You can object to our use of your information where we rely on<br \/>legitimate interests.<\/p><p>You can object to direct marketing at any time and we will stop<br \/>sending it to you.<\/p><h3>Portability<\/h3><p>You can request the information you provided to us in a common<br \/>machine-readable format, or ask us to send it to another provider<br \/>where applicable.<\/p><h3>Withdraw Consent<\/h3><p>Where we rely on your consent, you can withdraw that consent at any time.<\/p><p>This does not affect anything we did before you withdrew your consent.<\/p><p>Exercising these rights is free.<\/p><p>We may ask you to confirm your identity first so that we do not<br \/>disclose your information to someone else.<\/p><p>Some rights have limits. For example, we may need to keep records of<br \/>your entries, payments and draw results even after you close your<br \/>account because we may be legally required to do so and because we<br \/>may need them to evidence that a competition was run fairly.<\/p><hr \/><h2>12. How to Exercise Your Rights<\/h2><p>You can exercise your rights by emailing:<\/p><p><strong><br \/><a href=\"mailto:info@highlandvault.com\"><br \/>info@highlandvault.com<br \/><\/a><br \/><\/strong><\/p><p>You may also write to us at:<\/p><p><strong>TVI Fife Limited, trading as Highland Vault<\/strong><br \/><strong>3 Castle Street<\/strong><br \/><strong>Carnegie Campus<\/strong><br \/><strong>Dunfermline<\/strong><br \/><strong>Scotland<\/strong><br \/><strong>KY11 8PB<\/strong><\/p><p>Please tell us what you would like us to do.<\/p><p>We will respond within one month.<\/p><p>If your request is complex, or you have made several requests, we may<br \/>extend this period by up to two further months. If this happens, we<br \/>will tell you within the first month and explain why.<\/p><hr \/><h2>13. Complaining to the Data Protection Commission<\/h2><p>If you are unhappy with how we have handled your personal information,<br \/>please tell us first so that we have the opportunity to put things right.<\/p><p>You also have the right to complain to the Irish supervisory authority<br \/>at any time:<\/p><p><strong>Data Protection Commission<\/strong><br \/>6 Pembroke Row<br \/>Dublin 2<br \/>D02 X963<br \/>Ireland<\/p><p><strong>Website:<\/strong><br \/><a href=\"http:\/\/www.dataprotection.ie\/\" target=\"_blank\" rel=\"noopener\"><br \/>www.dataprotection.ie<br \/><\/a><\/p><p><strong>Email:<\/strong><br \/><a href=\"mailto:info@dataprotection.ie\"><br \/>info@dataprotection.ie<br \/><\/a><\/p><p>Complaints can be made in writing, through the Commission&#8217;s webform<br \/>or by email.<\/p><p>Complaining to us first does not affect your right to complain to the<br \/>Data Protection Commission.<\/p><hr \/><h2>14. Keeping Your Information Secure<\/h2><p>We use technical and organisational measures to protect your personal<br \/>information, including:<\/p><ul><li>Encryption of the connection between your browser and our Website;<\/li><li>Encrypted storage of passwords;<\/li><li>Access controls limiting who can see customer data; and<\/li><li>Regular software updates.<\/li><\/ul><p>No system is completely secure.<\/p><p>If a data breach occurs that is likely to result in a high risk to<br \/>your rights and freedoms, we will tell you without undue delay and<br \/>explain what happened and what you should do.<\/p><p>Please keep your password confidential and use a password that you<br \/>do not use anywhere else.<\/p><hr \/><h2>15. Age Restriction<\/h2><p>Our competitions are for adults aged <strong>18 or over<\/strong>,<br \/>and our Website is not intended for anyone under 18.<\/p><p>We do not knowingly collect information from anyone under 18.<\/p><p>If we discover that an account belongs to someone under 18, we will<br \/>close the account, invalidate any entries and delete the information<br \/>we hold, keeping only the minimum record necessary to prevent the<br \/>account from being reopened.<\/p><p>If you believe that a person under 18 has provided us with their<br \/>personal information, please contact us and we will deal with the<br \/>matter appropriately.<\/p><hr \/><h2>16. Automated Decisions and Profiling<\/h2><p>We use automated checks to help detect:<\/p><ul><li>Duplicate accounts;<\/li><li>Fraudulent payments;<\/li><li>Attempts to get around entry limits; and<\/li><li>Other potentially abusive activity.<\/li><\/ul><p>These checks may flag an account for review, but a person makes the<br \/>decision before any account is suspended or any entry is invalidated.<\/p><p>We may group customers according to how they have used the Website<br \/>in order to decide which competitions to tell them about.<\/p><p>This profiling has no legal or similarly significant effect on you,<br \/>and you can object to it at any time.<\/p><p>We do not make decisions that produce legal effects for you, or<br \/>similarly significantly affect you, based solely on automated processing.<\/p><p>Draw results are selected at random and are not based on any profile<br \/>of you.<\/p><hr \/><h2>17. Changes to This Privacy Policy<\/h2><p>We may update this Privacy Policy to reflect changes to our services,<br \/>systems or the law.<\/p><p>The current version will always be published on the Website with<br \/>its effective date.<\/p><p>Where a change materially affects how we use your personal information,<br \/>we will tell you directly before the change takes effect where required.<\/p><hr \/><h2>18. How to Contact Us<\/h2><p>For anything relating to your personal information or this Privacy<br \/>Policy, please contact:<\/p><p><strong>TVI Fife Limited<\/strong><br \/><strong>Trading as Highland Vault<\/strong><\/p><p><strong>Company Number:<\/strong> SC844459<\/p><p><strong>Registered Office:<\/strong><br \/>3 Castle Street<br \/>Carnegie Campus<br \/>Dunfermline<br \/>Scotland<br \/>KY11 8PB<\/p><p><strong>Email:<\/strong><br \/><a href=\"mailto:info@highlandvault.com\"><br \/>info@highlandvault.com<br \/><\/a><\/p><p><strong>Website:<\/strong><br \/><a href=\"https:\/\/highlandvault.com\/\" target=\"_blank\" rel=\"noopener\"><br \/>https:\/\/highlandvault.com<br \/><\/a><\/p><p>For general customer service, please use the contact details shown<br \/>on the Highland Vault Ireland Website.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy \u2014 Highland Vault Ireland Effective Date: August 2025Version: 1.0Controller: TVI Fife Limited, trading as Highland Vault 1. Who We Are Highland Vault is a trading name of TVI Fife Limited,a company registered in Scotland under company numberSC844459, with its registered office at: 3 Castle StreetCarnegie CampusDunfermlineScotlandKY11 8PB We are the data controller for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/highlandvault.com\/ie\/wp-json\/wp\/v2\/pages\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/highlandvault.com\/ie\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/highlandvault.com\/ie\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/highlandvault.com\/ie\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/highlandvault.com\/ie\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":19,"href":"https:\/\/highlandvault.com\/ie\/wp-json\/wp\/v2\/pages\/90\/revisions"}],"predecessor-version":[{"id":260,"href":"https:\/\/highlandvault.com\/ie\/wp-json\/wp\/v2\/pages\/90\/revisions\/260"}],"wp:attachment":[{"href":"https:\/\/highlandvault.com\/ie\/wp-json\/wp\/v2\/media?parent=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}