Highland Vault — Privacy Policy

Last updated: August 2025

TVI Fife Limited (“Highland Vault”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Who We Are

Promoter: TVI Fife Limited

Registered office: 3 Castle Street, Carnegie Campus, Dunfermline, Scotland, KY11 8PB

Company number: SC844459

Email: info@highlandvault.com

Website: https://highlandvault.com

We are the data controller of your personal data under the UK General Data Protection Regulation (UK GDPR).

2. What Data We Collect

When you use our website or enter a competition, we may collect the following information:

• Identity data: name, username, date of birth, proof of age (for alcohol prizes).
• Contact data: address, email address, phone number.
• Account data: login credentials, account settings.
• Transaction data: payment details (processed securely by our payment provider), order history.
• Entry data: competition entries (paid and free postal), answers to competition questions.
• Technical data: IP address, browser type, device information, usage data (via cookies/analytics).
• Marketing preferences: how you wish to receive marketing from us.

3. How We Use Your Data

We use your personal data for:

• Administering competitions: verifying eligibility, processing entries, contacting winners, arranging delivery of prizes.
• Compliance: verifying age (18+), preventing fraud, ensuring GB residency.
• Payments: processing secure transactions.
• Customer support: responding to queries or complaints.
• Marketing (optional): sending offers, updates, and promotions (if you have opted in).
• Website performance: improving our services, detecting errors, and analytics.

4. Legal Basis for Processing

We rely on the following legal grounds under UK GDPR:

• Contract: to provide you with competition entry and prize fulfilment.
• Legal obligation: to comply with age verification, tax, and gambling regulations.
• Legitimate interests: fraud prevention, business operations, website security.
• Consent: for optional marketing communications and non-essential cookies.

5. How We Share Your Data

We do not sell your data. We may share your personal data with:

• Service providers (e.g., payment processors, delivery couriers, IT support).
• Regulators or authorities where legally required.
• Marketing platforms (only if you have consented).

All third parties are required to process your data securely and in line with UK GDPR.

6. International Transfers

We store data primarily within the UK/EEA. If data is transferred outside the UK/EEA (e.g., to cloud services), we ensure adequate safeguards are in place (e.g., standard contractual clauses).

7. How Long We Keep Data

We retain personal data only for as long as necessary:

• Competition entries: up to 12 months after prize fulfilment.
• Account data: until you request deletion or close your account.
• Marketing preferences: until you unsubscribe.
• Legal/compliance data: up to 6 years (e.g., accounting records).

8. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you.
• Correct inaccurate data.
• Delete your data (“right to be forgotten”).
• Restrict or object to processing in certain cases.
• Withdraw consent (for marketing/cookies).
• Data portability — request a copy in a structured format.

To exercise your rights, email info@highlandvault.com.

9. Cookies

Our website uses cookies to function and improve your experience.

• Essential cookies (site operation, security).
• Analytics cookies (to see how the site is used).
• Marketing cookies (only if you opt-in).

See our Cookie Policy for more detail.

10. Security

We take appropriate technical and organisational measures to secure your data against unauthorised access, loss, misuse, or disclosure.

11. Children

Our services are not directed at individuals under 18. We do not knowingly collect data from under-18s.

12. Complaints

If you are unhappy with how we use your data:

• Please contact us at info@highlandvault.com.
• You also have the right to complain to the UK Information Commissioner’s Office (ICO) (www.ico.org.uk).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the revision date.